Frequently Asked Questions (FAQ)
General Questions
What is Kalae Products?
Kalae Products (PVT) LTD is a Sri Lankan company specializing in high-quality natural and organic products, including essential oils, spices, herbs, extract powders, coconut products, dehydrated fruits, and tea.
Where is Kalae Products based?
We are based in Sri Lanka, a country renowned for its premium-quality natural and organic products.
Do you have a physical store?
No, we currently operate as an online business. However, we supply our products globally through bulk orders and partnerships.
Are your products 100% natural?
Yes! We ensure that all our products are free from synthetic additives, chemicals, and artificial preservatives.
Are your products certified organic?
Yes, we offer a range of USDA Organic, EU Organic, JAS Organic, Bio Suisse, and Demeter Certified products to meet international quality standards.
How should I store essential oils?
Essential oils should be stored in a cool, dry place away from direct sunlight and tightly sealed to maintain their purity and potency.
Are your products ethically sourced?
Yes! We support sustainable farming and fair trade practices to ensure ethical sourcing and environmental responsibility.
Do you offer international shipping?
Yes, we export our products worldwide. Shipping rates and delivery times vary depending on the destination.
How can I place a bulk order?
You can contact us via email or phone to discuss bulk pricing, private labeling, and customized formulations.
How long does delivery take?
Delivery times depend on the shipping method and destination. We will provide estimated delivery times when processing your order.
Can I partner with Kalae Products?
Yes! We welcome partnerships with wholesalers, distributors, wellness brands, and retailers interested in our premium natural products.
Do you offer private labeling services?
Yes, we provide private labeling and customized formulations for businesses looking to create their own branded products.